CASE STUDY: Rapid response saves bottling plant from costly downtime

When a national beverage bottling plant faced a critical breakdown due to an overheating servomotor and gearbox, they were looking at a worst-case scenario, at least a week of downtime and a staggering cost of £10,000 per hour.

Needing a fast and effective solution, the customer turned to ACORN's Regional Sales Manager, Phil McLaughlin. Understanding the urgency, Phil coordinated with both the North East and Fife branches to get things moving immediately.

By 1 pm on Wednesday, the Fife branch had collected the faulty unit and arranged same-day transport via taxi to the repairer in Washington. There, the issue was quickly assessed, and a repair plan was agreed upon. Less than 24 hours later, by 1 pm on Thursday, the unit was fully repaired and en route back to the customer. It arrived by 5 pm and was refitted that same evening, slashing downtime and eliminating the need for an expensive replacement.

This rapid turnaround not only saved the customer significant costs but also ensured production could resume with minimal disruption. The efficiency of ACORN's response demonstrated our commitment to providing solutions that go beyond expectations, reinforcing the trust our customers place in us.

The customer was thrilled with the speed and efficiency of the service and praised Phil and the ACORN team for their dedication. At ACORN, we make things happen, delivering fast, effective solutions that save our customers time and money. Whether it is an emergency repair or a proactive maintenance plan, we are always ready to step in and support businesses when they need it most.

“Please pass on our outstanding service provided by your team at Glenrothes, who went above and beyond to get a servo motor repaired and back to us within 24 hours; Phil did your company proud. Keep up the great work; hats off to you. - Mark S”