CASE STUDY: Smart Sourcing and Fast Action Keep Quarry Operations on Track

When Business Development Manager Jay Goodgame visited a local quarry, he was asked if he could supply a vibratory screen bearing for an urgent breakdown situation at another site nearby. The senior engineer struggled to source a particular SNR vibratory screen spherical roller bearing.

Without hesitation, Jay checked ACORN's website for stock and immediately advised the engineer that he could supply a premium SKF vibratory screen bearing at a lower cost than the unbranded alternatives the engineer had found online. Not only did this save the company time and money, but it also reinforced ACORN's commitment to integrity and customer-first service.

Impressed by ACORN's excellent service, the Quarry Manager presented another challenge—the quarry needed a 14-groove pulley for a new crusher installation, and with contractors already on-site and threatening to leave if a solution wasn't found soon, time was of the essence.

Jay immediately contacted ACORN's Power Transmission Product Manager, Paul Speight, looping him into a direct conversation with the Quarry Manager. Within just 30 minutes, Paul's calculations were complete, and the ACORN team engineered a smart workaround: If stronger, more durable Gates Predator belts were used, they could reduce the number of belts required for the drive to ten. A readily available 10-groove pulley could be used instead of the 14-groove pulley. ACORN already had the bushes in stock, so everything could be supplied.

Within three days, the quarry received the parts it needed to get its installation back on track, significantly reducing its downtime. The knowledge and expertise of ACORN's product managers and field sales team demonstrate our commitment to delivering innovative solutions, unbeatable service, and actual savings for customers.

The quarry has since ordered a set of replacement belts to keep as spares for the new crusher.