Sales Advisor - Rotherham

Job Title -Sales Advisor

Location

Rotherham

Working Hours

8.00am – 5.00pm

Reports to

Branch Manager

Overview of Role: To serve the sales customer base providing excellent customer service and also to provide general administration support to the Branch Manager.

Key Responsibilities & Accountabilities:

  •  Handling inbound sales enquiries on the telephone and via e-mail which involves checking stock levels and pricing using Microsoft Great Plains and Microsoft Excel Spreadsheets
  •  Processing sales orders using Microsoft Great Plains & Microsoft Excel
  • Dealing with customer queries and complaints, obtaining technical information regarding products where required and general customer service
  • Responding to customer enquiries on the phone or via e-mail or via web-based sourcing tool
  • Sourcing items from other suppliers when required
  • Maintaining high standards of administration and customer service to achieve maximum profitability & service level
  • Relaying customer issues and feedback to the line manager
  • To positively promote the company and its products and services and ensure that a professional image is provided at all times to customers and colleagues
  • To undertake, when requested by the Branch Manager, additional reasonable tasks and responsibilities not outlined above in order to support the success and continuing performance of the department and company
  • To abide by the company’s confidentiality agreement when carrying out all tasks as part of this role

 

Key Skills Required:

· Excellent communication skills, telephone manner and technique as well as good interpersonal skills

· Effective numeracy, literacy and word processing skills

· Ability to liaise closely with internal colleagues and external contacts

· Ability to work as member of a team

· Commercial awareness i.e. good understanding of sales procedures, net & gross profit as well as purchasing costs & procedures

· Good negotiation skills with the ability to assess issues and be assertive as required

· Ability to make decisions relating to the day to day tasks within your remit without upward referral, and refer wider reaching decisions to the Branch Manager

· Excellent organisational and prioritising skills, demonstrates a logical and methodical approach with attention to detail and accuracy

· Willingness to learn and be flexible in their working arrangements

· The ability to handle confidential information in the appropriate manner

 

Knowledge Required:

- Good product knowledge (Preferred but not essential)

· Knowledge of Importing Procedures

 

Experience (and/or) Qualifications Required:

Standard grades in English and Maths as a minimum

Job Types: Full-time, Permanent

Pay: £26,208.00-£27,500.00 per year

Additional pay:

  • Bonus scheme

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Private medical insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Sales administration: 2 years (required)
  • Customer service: 2 years (required)

Work Location: In person

 

Apply for this position

We are always looking for passionate, talented and enthusiastic people to join the team.

We make sure every Acorn employee has the chance to make a difference - we offer career-enhancing development opportunities for those with the talent and energy to drive us forward. In addition, as Acorn is part of Axel Johnson International, there are also potential career opportunities within 25 countries worldwide.

If you think you have what it takes to improve how we do things, then we would like to hear from you. Please email your CV and a covering letter to :-

natalie.jones@acorn-ind.co.uk & gill.cockroft@acorn-ind.co.uk

 

Inclusion and Diversity:

We are an equal opportunity employer. We provide an inclusive environment for all our employees.

We are committed to fostering inclusion and diversity in relation to our employees, customers and the community in which we operate.

We aim to ensure that all our employees have the opportunity to develop to their full potential regardless of race, gender, nationality, age, disability, sexual orientation, religion or background; and we will not allow artificial or prejudicial barriers from obstructing their career and personal development.

Our products: